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Refund policy

Returns & Exchanges

If you are not satisfied with your order within the first 7 days of receiving your products,

  • Contact us and attached photos/videos of the product (in case of faulty or damaged products).
  • Fill out this returns form
  • Print the return form
  • Pack the product in like-new condition and enclose a copy of the return form
  • Book a shipping service with tracking number.

We will gladly accept it for a return or exchange. Shipping fees are non-refundable. Refunds are processed within 7 business from the delivery of the returned product.

Please include the purchaser's name and order number with your returned or exchanged product. We suggest using a shipping service with a tracking number.

If you received your item as a gift, please include the order number, the name or email of the person who ordered the gift.

Address (for returns only)

GRYPHON Hockey
18 Graylands Road
Claremont 6010
Australia
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Shipping

To ensure timely delivery of your package, please ensure that your address is entered correctly and completely.

Shipping charges may vary based on package weight. Upon shipment, you will receive a confirmation email with tracking details. Please note that all shipping fees are non-refundable.

For Domestic Australia: Orders are shipped via Australia Post. For International: Orders are shipped via DHL.

Shipping rates and delivery times depend on package weight and destination country.

Standard Domestic shipping typically takes 5-7 business days after order processing and payment verification.

Standard international shipping generally takes 5-10 business days after order processing and payment verification. International shipments require customs clearance, which may affect delivery times.

International recipients may be subject to import taxes, customs duties, and fees based on their country's regulations. GRYPHON is not responsible for these charges and cannot predict their amount. We recommend contacting your local customs office for tax information.

Please note that customs, duties, and taxes are non-refundable. Refusal of a shipment due to import fees will result in deductions from the refund, including original and return shipping costs.

GRYPHON offers package tracking options to our customers.

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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